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Shop item West Shipping Policy


Small Parcel Shipments

Shipping for all small parts and t-slot aluminum extrusion cut offs 2000mm and under is handled by UPS. You have the option of selecting your UPS service level(Ground, Next Day Air, etc.) during checkout and an applicable shipping charge will be added to your total purchase price based on the weights and dimensions of the products in your shopping cart.

Same day shipping is guaranteed on any order shipping UPS if your order is submitted by 3 p.m Mountain Standard Time, Monday through Friday and excluding all major holidays.

Freight Shipments

Any order exceeding the UPS weight and dimensional cut off will be shipped via freight in the most efficient and economical way possible. Due to varying freight costs outside of our control, shipping costs are calculated during checkout. For any questions on freight shipments please feel to reach out to an item West representative at 844-828-9378 or Contact us

After shipment, tracking information is available in the My Account section under My Shipments.

Damaged or Lost Shipments

Please check your order immediately upon receipt. All damages must be noted on the packing slip and bill of lading. All shipping issues must be reported to item West customer service by calling 844-828-9378 or by email within 14 days of receipt of your order. Please keep any damaged or incorrect parts for inspection and verification by an item West representative.

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